Delete your account — Snova

You can delete your Snova account (customer or captain) yourself in the app, or ask us to.

In the app

1. Open the app and sign in.
2. Open your account page and choose "Delete account".
3. Enter your password to confirm.

Without the app

Send a deletion request from your registered email or number to [email protected] with the phone number on the account. We confirm the account is yours, then delete it.

When it cannot be deleted right away

Deletion is refused for now, with the reasons shown, while you have an order in progress, a wallet balance, an open withdrawal, or work in hand as a captain. Finish these or withdraw your balance, then try again.

What is deleted and what stays

• Deleted: your name, phone number, email, profile photos, notification tokens and sign-in sessions — customer and captain alike if it is one account. You cannot sign in afterwards.
• Kept with nothing that identifies you: past orders and financial records, which we must keep for accounting and legal reasons.
• Deletion cannot be undone. You may create a new account with the same number later.